2022 ONDA Hotel Technology Report

What's in this report?

This is the Hotel Technology Report (2022 ONDA Hotel Technology Report) published by ONDA, a leader in digital transformation for the hotel and accommodation industry.

We trace the origins and evolution of hotel tech — from PMS (the core of hotel operations) to CMS (for managing distribution channels), RMS (for revenue management), and the guest experience technologies accelerated by COVID-19.

Our goal: help hoteliers and hospitality professionals understand the hotel tech you need, navigate digital transformation, and prepare for what's next.

What's inside

Chapter 1. Main Hotel Tech Landscape

Chapter 2. Hotel Tech Map

      1. PMS — the core of hotel operations

      2. The shift to cloud-based SaaS PMS

      3. New online distribution channels: OTAs and metasearch

      4. The rise of CMS to manage growing channels

      5. Direct bookings via booking engines on hotel websites

      6. RMS for hotel revenue management

      7. The emergence of B2B bed banks (wholesalers)

      8. Building guest loyalty through CRM

      9. Guest experience tech accelerated by COVID-19

      10. Does your hotel need to change right now?

This report was discontinued as of April 23, 2026. For inquiries, please contact us at contact@onda.me.