Question 1

What does ONDA do?

Accepted Answer

ONDA is a hospitality tech company that connects accommodations to the digital world. Since 2016, we provide integrated solutions that help properties easily leverage online sales channels (OTAs) and AI-powered services.

From small pensions to large hotel chains, ONDA enables you to list your property on global sales channels and manage bookings through a single system.

**Company Info:**
- HQ: 17F Victoria Building, 327 Teheran-ro, Gangnam-gu, Seoul
- CEO: Hyunseok Oh
- Contact: +82-1544-3812 / global@onda.me

Question 2

How are ONDA services structured?

Accepted Answer

ONDA provides three core services tailored to your property size and needs:

- **ONDA Plus**: An integrated reservation management system (PMS + Channel Manager) for small and medium accommodations like pensions, pool villas, guesthouses, and small hotels. Includes free website creation and booking engine—all in one.
- **Enterprise**: A product for hotel chains and large-scale properties. Offers CRS (Central Reservation System), PMS, Channel Manager, plus customization to fit your business requirements.
- **Booking Engine**: A system that lets guests book directly without going through OTAs. Available for all properties, significantly reducing commission costs.

Question 3

What types of accommodations can use ONDA?

Accepted Answer

ONDA supports virtually all types of accommodations:

- Pensions & Pool Villas
- Guesthouses & Hostels
- Motels & Boutique Hotels
- Business Hotels & Resorts
- Campsites & Glamping
- Hotel Chains

Available regardless of size—from 1 room to hundreds. We recommend **ONDA Plus** for smaller properties and **Enterprise** for large hotels and chains.

Question 4

Is ONDA available internationally?

Accepted Answer

Yes. We currently provide services primarily in Korea and across Asia, and are continuously expanding. Through global OTA channel integration, your property can be exposed to travelers worldwide.

Please contact us if you'd like to use ONDA in other regions.

Question 5

Are there any initial setup costs?

Accepted Answer

No, there aren't.

- **Setup fee**: Free
- **Monthly subscription**: None
- **Contract commitment / Penalties**: None

Try receiving bookings for 2–3 months, then decide at your own pace whether to expand. You can start without any burden.

Question 6

What is the commission structure?

Accepted Answer

ONDA operates on a **per-booking commission** basis. If no bookings occur, there are no costs at all.

Specific commission rates vary depending on property type and service scope, so we provide customized guidance through consultation.

→ [Inquire about commission rates](/contact)

Question 7

How do I sign up?

Accepted Answer

You can sign up easily through the following process:

1. **Inquiry/Application** — Apply via website or phone (+82-1544-3812)
2. **Document Submission** — Submit required documents by email
3. **Partner Page Setup** — ONDA completes initial setup and guides you by phone
4. **Channel Launch** — Start selling!

**Required Documents:**
- Business registration certificate
- Business license
- Bank account copy
- Photos (100KB+, JPG/JPEG/PNG, landscape orientation)
- Rate schedule

No need to register with each channel individually—ONDA opens them all at once.

> An online self-signup service with chatbot assistance will be launching soon!

Question 8

I already have direct contracts with other channels. Can I transfer?

Accepted Answer

Yes, it's possible.

- Most channels proceed as new openings.
- Some channels like **Naver, Kakao, and Goodchoice** allow transferring existing information and reviews.

Transfer time depends on channel policies — **as fast as 1 day, up to 10 business days**. Once connected, you can manage all channels from a single system, making the initial investment highly efficient.

Question 9

How long does setup take?

Accepted Answer

Much faster than you'd expect!

| Item | Time Required |
|------|---------------|
| Basic setup to free website launch | **30 min – 1 hour** |
| Channel listing (opening) | **1 day – 10 business days** (varies by channel) |
| PMS integration (Enterprise) | Consultation required |

Compared to registering with each channel individually (2–4 weeks per channel), ONDA lets you open on all channels simultaneously in a fraction of the time.

Question 10

How can I get customer support?

Accepted Answer

ONDA assigns a **dedicated manager 1:1** when you sign up. We provide continuous support from initial setup to operational know-how.

**Support Channels:**
- Phone: +82-1544-3812
- Email: global@onda.me / help@onda.me
- KakaoTalk: ONDA official channel

**Hours:**
- Phone support: Weekdays 10:00–19:00 KST
- Online inquiries: 24/7 (emergency situations handled by 24-hour monitoring team)

Question 11

What is a channel manager?

Accepted Answer

A channel manager is a tool that lets you **manage multiple online sales platforms (OTAs) through a single system**.

With ONDA's channel manager:
- Manage **inventory (rooms), pricing, and content (photos, descriptions)** across channels from one place
- Changes made in one place are **automatically reflected** across all connected channels
- Phone or messenger bookings can be manually registered for unified management

No need to log into each channel separately—saving significant operational time.

Question 12

How many channels are integrated?

Accepted Answer

Through ONDA, you can connect with major domestic and international sales channels.

**Global OTAs:** Booking.com, Agoda, Expedia, Trip.com, Airbnb, Hotels.com
**Korean OTAs:** Yanolja, Goodchoice, Naver, Coupang, Kakao
**Metasearch:** Google Hotels, TripAdvisor

With a single contract, you can list on all channels simultaneously, and new channels are continuously being added.

Question 13

Are rooms automatically blocked across channels?

Accepted Answer

Yes, they are automatically blocked.

When a booking occurs on any channel, ONDA's system automatically deducts inventory across all connected channels **within 2 seconds**. You can operate with confidence, free from overbooking worries.

Question 14

Do I have to update photos, content, and rates for each channel separately?

Accepted Answer

No. Just **make changes once** in the ONDA partner page, and they're automatically synced across all connected channels.

Photo updates, room description edits, rate changes, inventory adjustments—just modify in one place and you're done.

Question 15

What is a booking engine (direct booking system)?

Accepted Answer

A booking engine is a system that lets guests **book directly** with your property, bypassing OTAs.

**Key Benefits:**
- Significantly lower commissions compared to OTAs
- Automatically included in ONDA Plus free websites
- Can be integrated into existing websites via widget or link
- **Automatically registered as official site on Google Hotels** for guaranteed exposure
- Property info also appears in AI searches (ChatGPT, Claude, etc.)

Question 16

Can I manage everything on my phone?

Accepted Answer

Yes! With the ONDA Plus mobile app (iOS/Android), you can manage everything anytime, anywhere.

**Key App Features:**
- Open / Block rooms
- Booking confirmation and management
- Rate setting and changes
- Sales overview
- Partner inquiries
- AI Assistant (pricing advice, competitor comparison, etc.)

Question 17

Do I pay commission to both the OTA channel and ONDA?

Accepted Answer

No. The ONDA commission deducted during settlement **includes the channel commission**. You don't pay any separate fees to channels.

In other words, a single ONDA commission covers everything from channel listing to settlement.

Question 18

How does settlement work?

Accepted Answer

The amount after deducting ONDA's commission is settled to your property.

**Settlement Cycle:**
- Weekly: Monday–Sunday based on checkout date → Settled the following Friday

**Tax Related:**
- Sales data for VAT filing can be downloaded in Excel (monthly / quarterly / semi-annually)

Question 19

How are cancellation/refund policies applied?

Accepted Answer

It depends on the channel:

- **OTA-managed bookings**: Follow each channel's cancellation/refund policy (Booking.com, Yanolja, etc.).
- **Booking engine (direct bookings)**: You can set your own cancellation/refund policies.

Direct bookings through the booking engine give you the advantage of freely managing policies as you wish.

Question 20

Are booking confirmation messages sent automatically?

Accepted Answer

Yes, basic booking notifications are sent automatically.

Additionally, with the **paid custom message service**, you can set up templates tailored to your property:
- Room number
- Door lock password
- Check-in/check-out instructions
- Parking information, etc.

Essential property information can be automatically delivered to guests upon booking confirmation.

Question 21

Can family members or staff also check bookings?

Accepted Answer

Yes, it's possible.

- **Booking notification contacts**: Up to 3 can be registered (receive notifications simultaneously)
- **Partner page / Mobile app**: Multiple users can access and use simultaneously

Convenient for family-run operations or when you have staff members.

Question 22

What is the free website service?

Accepted Answer

When you sign up for ONDA Plus, we create a **free SEO + AI(LLM) optimized responsive website** for you.

**Includes:**
- Built-in booking engine (direct booking system)
- Mobile/PC responsive design
- Search engine optimization (SEO)
- AI search optimization (appears in ChatGPT, Claude, etc.)

The website can be **launched immediately**. Note that Google Hotels and Google Maps listing may take approximately 10 business days.

Question 23

Can I integrate kiosks or smart door locks?

Accepted Answer

Yes, we already have integrated kiosk and smart door lock products.

For other products, please contact us with your room count and product information, and we'll let you know about integration availability.

→ [Inquire about kiosk/door lock integration](/contact)

Question 24

Do you offer managed operations services?

Accepted Answer

For managed operations services, please contact us for detailed guidance. We'll propose the optimal solution based on your property's size and requirements.

→ [Inquire about managed operations](/contact)

Question 25

Will my property get good exposure on channels with ONDA?

Accepted Answer

By opening through ONDA, your property gets **simultaneously listed** on numerous domestic and international channels. This exposes your property to a much wider range of travelers compared to relying on a single channel.

While each channel's exposure algorithm follows its own policies, ONDA supports you with:
- **Content optimization**: Guidance for improving photo and description quality
- **Price competitiveness analysis**: Market price comparison through AI assistant
- **Response rate management**: Quick booking confirmations to improve channel reputation

Additionally, through the booking engine, you get direct exposure on Google Hotels and AI searches.

Question 26

How is Enterprise different from ONDA Plus?

Accepted Answer

**ONDA Plus** is an **integrated reservation management system (PMS + CMS)** for small and medium accommodations. Pensions, pool villas, guesthouses, and small hotels can manage bookings, channels, and content in one system.

**Enterprise** is for hotel chains and properties operating many rooms simultaneously. Beyond CRS (Central Reservation System), PMS, and CMS, it offers **customization to fit your business requirements**.

| Category | ONDA Plus | Enterprise |
|----------|-----------|------------|
| **Target** | Small-medium (1–100 rooms) | Hotel chains · Large properties (100+ rooms) |
| **Core** | PMS + CMS all-in-one | CRS + PMS + CMS + Customization |
| **PMS** | Built-in | Bidirectional existing PMS integration |
| **Multi-property** | — | Unified multi-location management |

Question 27

Can it integrate with existing PMS/CMS?

Accepted Answer

Yes, Enterprise supports **real-time bidirectional integration** with various PMS and CMS systems.

**Supported Systems (examples):**
- Opera
- Siteminder
- TL Lincoln
- HotelierGuru
- Other major hotel PMS

Integration availability and methods may vary by PMS provider. Please consult with us for details.

Question 28

Can I create package products?

Accepted Answer

Yes, you can create various package products in Enterprise.

**Supported Package Types:**
- Breakfast included packages
- Long-stay discount packages
- Seasonal special packages
- Facility access packages

Created packages can be sold through the booking engine (direct booking) and select OTA channels.

Question 29

Can I manage multiple properties (brands) at once?

Accepted Answer

Yes, with Enterprise's **multi-property dashboard**, you can manage multiple locations in one place.

- Independent settings per brand / location
- Unified reports across all properties (revenue, bookings, occupancy)
- Centralized management of all inventory, pricing, and reservations

Maintain individual property autonomy while enabling unified headquarters-level operations.

Question 30

What is CRS (Central Reservation System)?

Accepted Answer

CRS (Central Reservation System) is a **central reservation management system designed for hotel chains**.

It enables headquarters to centrally manage inventory, pricing, and reservations across all properties, integrating with existing hotel systems like Opera.

**Key Features:**
- Centralized inventory and pricing control across all properties
- Bidirectional integration with existing PMS/CMS
- Unified brand reservation management
- Channel-specific distribution strategy settings

Question 31

How is the ONDA CMS API different from ONDA Plus?

Accepted Answer

**ONDA Plus** is a direct SaaS under the ONDA brand — operators run their property in our UI (3,500+ active properties).

**ONDA CMS API** layers our channel infrastructure (70+ channels) on top of your own PMS or reservation system. Enter the market with your own brand, UX, and pricing while ONDA handles the channel side.

👉 [Learn more — `/enterprise/api`](https://global.onda.me/en/enterprise/api)

Question 32

How long does it take to integrate the ONDA CMS API with our PMS?

Accepted Answer

**1–2 weeks on average.**

- Implement 22 Vendor API endpoints + 5 Webhook endpoints to go live
- Standard OpenAPI 3.1 spec — auto-generated clients available
- JSON + Bearer token, no additional learning curve

Exact timeline depends on your PMS architecture and team. A 30-min consultation will give you a concrete estimate.

Question 33

How is the pricing structured?

Accepted Answer

**Simple — 4 cost items.**

1. Monthly subscription — tiered by commitment length (large discount for long-term)
2. One-time setup fee — per property, replaces MG/upfront
3. Channel transaction fee — varies by channel type (general · Naver · Booking Engine · legacy)
4. Optional channel integration fee — only for some paid channels

✅ No MG/upfront / ✅ Significant discount for long-term contracts / ✅ Self-PG option (for large operations) / ✅ Negotiable back-margin

Exact pricing depends on your room count, commitment length, and channel mix — a **30-min consultation** gets you a tailored quote.

Question 34

How does ONDA compare with other channel managers (SiteMinder · Cloudbeds, etc.)?

Accepted Answer

Global channel managers excel at global OTA integration but **have weak coverage of Korean channels (Yanolja, Goodchoice, domestic B2B corporate marketplaces).**

ONDA has focused on the Korean market for 9 years and built **70+ channels + 48,000+ property inventory** with native Korean operational support.

→ **For the Korean market, ONDA is the fastest path** — global OTAs + Korean OTAs + domestic B2B in one integration.

Question 35

Are there any reference deployments?

Accepted Answer

**First reference**: an IT subsidiary of a domestic hotel chain — 150 directly operated hotels, going live July 2026.

A **hybrid integration** case combining the customer's own CMS with the ONDA Vendor API.

**Additional cases will be disclosed from Q3 2026.** After NDA, we share anonymized cases — segment, property scale, challenges, outcomes — in detail during sales meetings.

Question 36

Is API integration available?

Accepted Answer

Yes, ONDA provides a **RESTful API**.

**What you can build with our API:**
- Property search and lookup
- Real-time pricing / inventory check
- Booking creation and management
- Payment processing

API documentation and technical support are available at the ONDA Developer Center.

→ [Go to Developer Center](/developers)

Question 37

What is MCP (Model Context Protocol)?

Accepted Answer

ONDA MCP is an LLM-native integration method that enables AI agents and chatbots to **process accommodation bookings in natural language**.

**Usage Examples:**
- "Find a 2-person accommodation near Gangnam, Seoul"
- "Book a pension in Jeju this weekend"
- "Compare hotel prices in Busan for 3 nights"

Optimized for AI service development over traditional REST APIs, ideal for developers building their own AI travel services.

Question 38

Do properties appear in AI searches (ChatGPT, Claude, etc.)?

Accepted Answer

Yes, ONDA's booking engine and websites are designed to be **LLM-friendly**.

**Applied Technologies:**
- Automatic Schema.org structured data
- AI crawler access (GPTBot, Claude-Web, etc.)
- llms.txt standard support

This ensures accurate property information appears in AI searches like ChatGPT, Claude, and Perplexity, allowing you to reach travelers who receive accommodation recommendations through AI.

Question 39

What is the service uptime?

Accepted Answer

ONDA guarantees **99.9% service uptime**.

We maintain service stability through a 24-hour monitoring system and respond promptly to any incidents.

Question 40

What's the difference between API integration and ASP?

Accepted Answer

| Category | API Integration | ASP Method |
|----------|----------------|------------|
| **Development** | Own dev team required | No development needed |
| **Customization** | Full flexibility | Limited |
| **Setup Time** | Weeks to months | Immediately available |
| **Best For** | Companies with IT capabilities | Companies wanting quick deployment |

API integration is ideal when you want to fully integrate ONDA's property data and booking features into your own service. ASP is suitable when you want to provide accommodation booking services without development.

Question 41

Can I build my own channel manager with the ONDA Connectivity API?

Accepted Answer

**Yes.** You can build your own channel manager and **start operating with officially integrated OTAs immediately**.

We open the 70+ channel infrastructure ONDA built over 9 years as a single standard API set. A hotel SaaS startup launching its own-brand channel manager **in 6 weeks** is an actual scenario.

👉 [Build your own — `/developers/connectivity-api`](https://global.onda.me/en/developers/connectivity-api)

Question 42

Which tech stacks are compatible? Where can I find the OpenAPI spec?

Accepted Answer

It works over standard **HTTP REST + JSON**, so it's callable from any language or framework.

From the **OpenAPI 3.1 spec**, you can auto-generate client code in nearly any language — Java, TypeScript, Python, Go, etc. Auth is **Bearer token**, and webhooks are plain HTTP POST so the receiving side is implementation-free.

👉 API docs: [`vendor.dapi.tport.dev`](https://vendor.dapi.tport.dev/docs/thehyoosik)

Question 43

Is there a sandbox / test environment?

Accepted Answer

Currently we provide a **1:1 sandbox account after NDA** following a sales meeting.

**By Q4 2026** we'll have a self-service sandbox → automatic API key issuance → interactive docs demo. Until then, **1:1 ONDA PM support** delivers the same effect.

Question 44

Is data secure after integration? How reliable is the Webhook?

Accepted Answer

**API communication is protected via HTTPS + Bearer token**. Data is processed in-transit only and **not permanently stored at ONDA**.

Webhooks operate over standard HTTP POST and are backed by **9 years of operational reliability**. Our standard SLA specifies **availability %, recovery time, and liability cap**.

Question 45

What about our data IP and ownership? Are we locked in to ONDA?

Accepted Answer

**API and tech-asset IP belongs to ONDA**, while **the partner's sales · customer · operational data IP remains the partner's asset**.

The standard contract includes a **mutual NDA for 5 years**, and on termination, **a reasonable transition period is guaranteed for channel mapping and booking data export**. No lock-in.

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