Question 1

What is ONDA?

Accepted Answer

ONDA is a hospitality tech company with Korea's largest accommodation data. Since our founding in 2016, we have partnered with over 4,000 accommodations and process more than 5.4 million bookings annually. We provide AI-powered solutions so that small and medium-sized accommodations can utilize technology on par with major hotel chains.

**Key Information:**
- HQ: 17F Victoria Building, 327 Teheran-ro, Gangnam-gu, Seoul
- CEO: Hyunseok Oh
- Contact: +82-1544-3812 / global@onda.me

Question 2

What are ONDA's main services?

Accepted Answer

ONDA provides essential services tailored to your accommodation's size and needs:

- **ONDA Plus**: Pensions, Pool Villas, Guesthouses - Integrated PMS, Next-gen Channel Manager, Free Website
- **Hotel Plus**: Hotels, Resorts - Next-gen Channel Manager, Revenue Management, PMS Integration, Direct ONDA HUB Connection
- **ONDA HUB**: All Accommodations - 70+ OTA Channel Integration
- **Booking Engine**: All Accommodations - Commission-free Direct Booking System
- **CRS**: Hotel Chains - Central Reservation System integrated with Opera, Siteminder, etc.

Question 3

What are the differences between ONDA Plus, Hotel Plus, and ONDA HUB?

Accepted Answer

**ONDA Plus** is an all-in-one solution for small and medium accommodations like pensions, pool villas, guesthouses, and small resorts. It provides a next-generation channel manager connected to ONDA HUB, reservation management, and free website + booking engine creation in one service. Manage anytime, anywhere with the mobile app.

**Hotel Plus** is a next-generation channel manager that any type of accommodation can use. It's also an operational tool for ONDA HUB, enabling listing on 70 OTAs, inventory management, and settlements with just one contract.

**ONDA HUB** is a channel manager hub that combines legacy channel manager and wholesale Plus channel manager features in a hybrid approach. It can be managed through ONDA Plus or Hotel Plus, synchronizing and distributing inventory, pricing, and content in real-time across 70+ OTA channels.

Question 4

What types of accommodations can use ONDA?

Accepted Answer

ONDA supports various types of accommodations:

- **Pensions & Pool Villas**: ONDA Plus
- **Guesthouses & Hostels**: ONDA Plus
- **Boutique Hotels & Motels**: ONDA Plus
- **Business Hotels**: Hotel Plus
- **Resorts**: ONDA Plus
- **Campsites & Glamping**: ONDA Plus
- **Hotel Chains**: ONDA CRS or Hotel Plus recommended

Available regardless of room count or size, supporting everything from 1 room to hundreds of rooms.

Question 5

In which countries is ONDA service available?

Accepted Answer

ONDA Plus and Hotel Plus are primarily available in Korea and the Asia region. Please contact us for other regions. Through global OTA channel integration, you can expose your property to travelers from over 200 countries worldwide.

**Main Service Regions:**
- Korea (Headquarters)
- Southeast Asia (Thailand, Vietnam, Indonesia, Philippines, Malaysia, etc.)
- Other Asian Countries

Question 6

What is ONDA HUB?

Accepted Answer

ONDA HUB is Asia's largest accommodation distribution hub. With a single contract, it connects to over 70 domestic and international OTA (Online Travel Agency) channels, synchronizing not just inventory and pricing but also content in real-time. Instead of contracting and managing each channel separately, you can manage all channels from one dashboard, with ONDA Plus, Hotel Plus, and CRS provided as management tools.

Question 7

How many sales channels can be integrated?

Accepted Answer

Through ONDA HUB, you can integrate with **over 70** domestic and international sales channels.

**Global OTAs:**
- Booking.com, Agoda, Expedia, Trip.com, Airbnb, Hotels.com

**Korean OTAs:**
- Yanolja, Goodchoice, Naver, Coupang, Kakao

**Metasearch:**
- Google Hotels, HotelsCombined, TripAdvisor, Kayak

Question 8

Do I need separate contracts for international OTA channels?

Accepted Answer

No, separate contracts are not required. ONDA has **master partnership agreements** with major global OTAs including Booking.com, Agoda, and Expedia. By signing up for ONDA services, you can access all integrated channels with one contract. If you already have existing contracts, you can continue using them in Legacy mode.

Question 9

Can I set different prices for each channel?

Accepted Answer

Yes, it's possible. In ONDA HUB, you can set different prices and inventory for each channel. For example:

- Apply lowest prices for direct booking channels or official websites
- Set higher prices for OTAs with higher commissions
- Apply promotional prices only to specific channels

This allows you to optimize revenue by channel.

Question 10

How does real-time inventory synchronization work?

Accepted Answer

ONDA HUB synchronizes inventory across all connected channels **within 2 seconds**. When a booking occurs on any channel:

1. The booking information is instantly transmitted to the ONDA system
2. Inventory is automatically deducted from all connected channels
3. Notification is sent to the accommodation manager

This process completes within 2 seconds, preventing overbooking.

Question 11

How is overbooking prevented?

Accepted Answer

ONDA's real-time inventory synchronization system maintains an overbooking rate of **0.003%**, the lowest in the industry (industry average: 2-5%).

**Overbooking Prevention Mechanisms:**
- Real-time inventory sync within 2 seconds
- Immediate inventory deduction across all channels upon booking
- Real-time data through direct PMS integration, not cached data

Question 12

What is ONDA Plus?

Accepted Answer

ONDA Plus is an **all-in-one management solution** for small and medium accommodations including hotels, guesthouses, pensions, pool villas, and small resorts. Directly integrated with ONDA HUB, you can list and manage on 70 OTAs with one contract, plus handle reservation management, property management, booking engine, and online payment processing all in one service.

**Key Features:**
- Mobile App (iOS, Android) + PC Support
- 70+ OTA Channel Integration
- Free SEO-optimized Responsive Website (LLM Optimized & Google Hotels Connected)
- Real-time Booking Notifications
- Sales Analysis Reports

Question 13

How much does ONDA Plus cost?

Accepted Answer

Currently, ONDA Plus **setup fees are FREE**. Monthly fees vary by country (please inquire), and a small commission is charged when bookings occur through the booking engine and ONDA HUB. Compared to OTA commissions (15-20%), it's much more affordable.

Question 14

How can I get the free website creation service?

Accepted Answer

When you sign up for ONDA Plus, we create a **free SEO and LLM-optimized responsive website** for you.

**Website Creation Process:**
1. Sign up for ONDA Plus
2. Assigned manager consultation
3. Submit property information and photos
4. Website completed and launched within 2 weeks

The website includes real-time booking functionality, allowing guests to book and pay directly.

Question 15

What features are available in the ONDA Plus app?

Accepted Answer

The ONDA Plus mobile app offers the following features:

- **Reservation Management**: Real-time booking status, detailed reservation information
- **Room Management**: Room status changes, price modifications, inventory adjustments
- **Blocking Settings**: Room blocking for cleaning, repairs, etc.
- **Sales Review**: Daily/monthly/channel-based sales reports
- **Customer Info**: Guest contact details and special requests
- **Push Notifications**: Real-time alerts for new bookings, cancellations, inquiries
- **AI Assistant**: Vertical AI chatbot for pricing, competitor analysis, customer service advice

Question 16

Can phone reservations be managed in ONDA Plus?

Accepted Answer

Yes, it's possible. Reservations received via phone or messengers like KakaoTalk can be **manually registered** in ONDA Plus. Manually registered bookings are also synchronized with other OTA channels to prevent double bookings.

Question 17

How much does revenue increase after adopting ONDA Plus?

Accepted Answer

Based on existing customer data:

- **Average Revenue Increase**: Over 30%
- **Additional Revenue with International Channels**: Over 25%
- **Average Occupancy Rate Increase**: Over 35%

Actual success cases report effects such as 40% increase in direct bookings and 30% reduction in OTA fees.

Question 18

How do I use the room blocking feature?

Accepted Answer

Room blocking is used when you don't want to accept reservations for a specific period due to cleaning, repairs, personal use, etc.

**How to Use:**
1. Access the booking calendar in ONDA Plus app or PC
2. Select the room and dates to block
3. Click the 'Block Room' button
4. Enter blocking reason (optional)

Blocked periods are automatically shown as 'Not Available' on all OTA channels.

Question 19

Is there a competitor price monitoring feature?

Accepted Answer

Yes, ONDA Plus provides **competitor price monitoring** and pricing Insight (Business Insight) features through its AI assistant. You can check price changes of nearby competitors in real-time and establish pricing strategies according to market conditions.

Question 20

What is Hotel Plus?

Accepted Answer

Hotel Plus is a **professional room sales and revenue management platform** for all types of accommodations to plug into ONDA HUB. It provides large-scale room inventory management, existing PMS integration, and revenue optimization features.

**Key Features:**
- 70+ OTA Channel Integration
- Real-time Bidirectional PMS Integration
- Revenue Management Tools
- Competitor Price Monitoring
- Package Product Creation
- Direct Booking Engine (Direct Google Hotels Connection)

Question 21

What are the differences between Hotel Plus and ONDA Plus?

Accepted Answer

| Category | ONDA Plus | Hotel Plus |
|----------|-----------|------------|
| **Target** | Small-medium hotels, pensions, pool villas, guesthouses | All accommodation types |
| **PMS Integration** | Built-in PMS | Bidirectional integration with existing PMS/CMS |
| **Room Count** | 1-100 recommended | 100+ recommended |
| **Website** | Free creation included | Contact for details |
| **Revenue Management** | AI Assistant | Advanced RM Tools |

Question 22

Can it integrate with existing PMS?

Accepted Answer

Yes, Hotel Plus supports **real-time bidirectional integration** with various PMS and CMS systems (Opera, Siteminder, TL Lincoln, HotelierGuru, etc.). Integration availability and methods vary by PMS provider, so please contact your manager for details.

Question 23

Can I create package products in Hotel Plus?

Accepted Answer

Yes, you can create various **package products** in Hotel Plus.

**Supported Package Types:**
- Breakfast included packages
- Long-stay discount packages
- Seasonal special packages
- Packages with facility access

Created packages can be sold through the direct booking engine and some OTA channels.

Question 24

Which hotel brands use ONDA?

Accepted Answer

Major domestic and international hotel brands use ONDA:

**Global Brands:**
- Marriott, Accor, IHG, Wyndham, etc.

**Korean Brands:**
- Lotte Hotels, Shilla Stay, Sono Hotels, GLAD Hotels, Resom Resort, etc.

Question 25

What is a booking engine?

Accepted Answer

A booking engine is a system that allows **direct bookings through your accommodation's official website or app**. Guests can book and pay directly without going through OTAs, reducing OTA commission costs.

ONDA's booking engine is designed to be **LLM (AI) friendly**, ensuring your property information is well-exposed in AI searches like ChatGPT, Claude, and Perplexity. It's also automatically registered as the Official Website on Google Hotel FBL, guaranteeing exposure.

Question 26

Are there fees for using the booking engine?

Accepted Answer

ONDA's booking engine operates with **much lower fees** compared to OTAs.

| Channel | Average Fee |
|---------|-------------|
| OTAs (Booking.com, Agoda, etc.) | 15-20% |
| ONDA Booking Engine | Average 5% |

Exact commission rates vary by accommodation type and contract terms. Please inquire for details.

Question 27

How many languages does the booking engine support?

Accepted Answer

ONDA's booking engine supports **over 25 languages**. Key supported languages:

- Korean, English, Japanese, Chinese (Simplified/Traditional)
- Thai, Vietnamese, Indonesian, Malay
- Spanish, French, German, Italian
- Other European and Asian languages

The appropriate language is automatically displayed based on the customer's browser language settings.

Question 28

What payment methods are supported?

Accepted Answer

ONDA's booking engine supports **over 40 payment methods**:

**Card Payments:**
- Visa, Mastercard, AMEX, JCB
- All Korean credit/debit cards

**Easy Payments:**
- KakaoPay, NaverPay, TossPay
- Apple Pay, Google Pay, Samsung Pay

**Others:**
- Bank transfer, Virtual account
- International payments (PayPal, Alipay, WeChat Pay)

Question 29

Can I integrate the booking engine with my existing website?

Accepted Answer

Yes, you can easily integrate the booking engine with your existing website.

**Integration Methods:**
1. **Widget Embed**: Add booking widget with just a few lines of HTML code
2. **Button Link**: Connect 'Book Now' button to booking engine URL
3. **API Integration**: Full customization through API if you have a development team

If you need technical support, your assigned manager will help.

Question 30

How long does booking engine setup take?

Accepted Answer

Basic booking engine setup can be completed **within 5 minutes**.

**Setup Steps:**
1. Account creation (30 seconds)
2. Property information entry (2 minutes)
3. Room and pricing setup (2 minutes)
4. Payment method integration (automatic)

Even without a website, you can start receiving bookings immediately through the reservation page URL provided by ONDA.

Question 31

What is BookingOn?

Accepted Answer

BookingOn is a **B2B accommodation booking solution** for businesses, institutions, and organizations. It provides accommodation inventory and booking systems for organizations that want to build their own accommodation booking services.

Question 32

What types of businesses/organizations is BookingOn suitable for?

Accepted Answer

BookingOn is suitable for the following organizations:

- **Corporations**: Reduce accommodation costs for frequent business travel
- **Welfare Malls**: Expand accommodation product lineup
- **Local Governments/Public Institutions**: Boost regional tourism
- **Travel Agencies**: Expand accommodation booking services
- **Membership Services**: Provide accommodation benefits to members

Question 33

What is the difference between API integration and ASP method?

Accepted Answer

| Category | API Integration | ASP Method |
|----------|-----------------|------------|
| **Development Needed** | Own dev team required | No development needed |
| **Customization** | Full flexibility | Limited |
| **Build Time** | Weeks to months | Immediately available |
| **Suitable For** | Companies with IT capabilities | Companies wanting fast deployment |

Question 34

How many accommodations can be booked through BookingOn?

Accepted Answer

Through BookingOn, you can book **over 200,000** accommodations worldwide (as of January 2025).

**Accommodation Types:**
- Hotels (InterContinental, Four Points, Best Western, Shilla Stay, etc.)
- Resorts
- Pensions and Pool Villas
- Campsites and Glamping

Question 35

How much does ONDA service cost?

Accepted Answer

ONDA operates different pricing structures for each service:

| Service | Setup Fee | Monthly Fee | Commission |
|---------|-----------|-------------|------------|
| ONDA Plus | Contact us | Contact us | Per-booking fee |
| Hotel Plus | Free | Free | Per-booking fee |
| Booking Engine | Free | Free | Avg. 5% |

Exact commission rates vary by accommodation type and contract terms. Please contact us for details.

Question 36

Are there setup fees?

Accepted Answer

No, **setup fees are free**, but actual costs may be charged if you request installation assistance.

Question 37

What is the commission rate for direct bookings?

Accepted Answer

Direct booking commission through ONDA's booking engine is around **5% on average**. This is 1/4 to 1/5 of OTA commission (15-20%), meaning more direct bookings lead to higher revenue.

Question 38

Are there penalties for early termination?

Accepted Answer

No, **there are no penalties**. ONDA services can be terminated at any time with no contract period or cancellation fees.

Question 39

Is API integration available?

Accepted Answer

Yes, ONDA provides **RESTful APIs**. Through APIs, you can implement:

- Accommodation search and inquiry
- Real-time price/inventory check
- Booking creation and management
- Payment processing

API documentation and technical support are available at the Developer Center.

Question 40

What is ONDA MCP (Model Context Protocol)?

Accepted Answer

ONDA MCP is an LLM-native integration method that enables AI agents and chatbots to **process accommodation bookings in natural language**.

**Usage Examples:**
- "Find me a 2-person accommodation near Gangnam, Seoul"
- "Book a pension in Jeju for this weekend"

It's more optimized for AI service development than traditional REST APIs.

Question 41

Is AI search optimization (ChatGPT, Claude, etc.) supported?

Accepted Answer

Yes, ONDA's booking engine is designed to be **LLM-friendly**.

- Automatic Schema.org structured data application
- AI crawler access allowed (GPTBot, Claude-Web, etc.)
- llms.txt standard support

This ensures your accommodation information is accurately displayed in AI searches like ChatGPT, Claude, and Perplexity.

Question 42

Is there mobile app support?

Accepted Answer

Yes, ONDA Plus and Hotel Plus provide **dedicated mobile apps**.

**App Features:**
- Real-time booking management
- Push notifications
- Room status changes
- Sales review
- Customer info lookup
- Vertical AI Assistant
- Competitor monitoring

Available on both iOS and Android.

Question 43

What is the service uptime?

Accepted Answer

ONDA guarantees **99.9% service uptime**. We maintain service stability through 24-hour monitoring systems and respond quickly to any issues.

Question 44

How do I sign up for ONDA services?

Accepted Answer

Signing up for ONDA services is simple:

**Online Sign-up:**
1. Visit global.onda.me or www.onda.me
2. Click 'Start Free' or 'Contact Us'
3. Enter basic information
4. Complete sign-up after manager contact

Question 45

How long does service setup take?

Accepted Answer

Setup time by service:

| Service | Setup Time |
|---------|------------|
| Booking Engine | 5 minutes |
| ONDA Plus Basic | 30 minutes |
| Hotel Plus Basic | 1 hour |
| Free Website Creation | 2 weeks |
| PMS Integration | Consultation needed |

Question 46

How can I get customer support?

Accepted Answer

**Support Channels:**
- **Website**: https://onda.me or https://global.onda.me
- **Email**: global@onda.me / help@onda.me
- **KakaoTalk**: ONDA Official Channel
- **Phone**: +82-1544-3812 (Global) / 1544-6539 (Korea)

**Operating Hours:**
- Phone Support: Weekdays 10:00 - 19:00 (Online inquiries on weekends/holidays)
- Online Inquiries: 24 hours

Question 47

Is there training or onboarding support?

Accepted Answer

Yes, ONDA provides **free onboarding support**.

- 1:1 dedicated manager assignment
- Initial service setup support
- Usage training
- Operational tips and know-how sharing
- Continuous performance monitoring

Question 48

Is 24-hour customer support available?

Accepted Answer

24-hour support is provided for emergency situations. General inquiries are handled during business hours (weekdays 09:00-18:00), while emergencies like system failures are handled by our 24-hour monitoring team.

Question 49

How much does revenue increase after adopting ONDA?

Accepted Answer

Average performance based on actual customer data:

- **Average Revenue Increase**: Over 30%
- **Additional Revenue with International Channels**: Over 25%
- **Average Occupancy Rate Increase**: Over 35%
- **OTA Fee Savings**: Over 30%

Results may vary depending on individual property circumstances.

Question 50

How many accommodations use ONDA?

Accepted Answer

ONDA is currently used by **over 4,000** accommodations and has partnerships with 200,000 accommodations worldwide for channel management. Various types of properties including pensions, hotels, and resorts use ONDA services.

Question 51

How many bookings are processed annually?

Accepted Answer

ONDA processes **over 5.4 million** bookings annually.

Question 52

What is the overbooking rate?

Accepted Answer

ONDA's overbooking rate is **0.003%**. This is 1/1000 of the industry average (2-5%), thanks to real-time inventory synchronization and automatic conflict prevention systems.

Question 53

Can I see success stories?

Accepted Answer

Yes, you can view various success stories:

- **Website**: global.onda.me/testimonials
- **Inquiry**: Request industry/size-specific cases from your manager

You can check real customer reviews and specific performance metrics.

Got questions? We've got answers

Service Overview(5)

Channel Integration / ONDA HUB(6)

ONDA Plus(8)

Hotel Plus(5)

Booking Engine / Direct Booking(6)

BookingOn (B2B)(4)

Pricing & Fees(4)

Technology & Integration(5)

Getting Started & Support(5)

Results & Case Studies(5)

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